Portfolio Support

Salary: Competitive
Contract: Full-time, permanent
Working hours: 9am-5pm, Mon-Fri - 35 hours per week

If you’ve done two years in an account management or customer service environment, you know what it takes to keep customers happy. Confident communication, proactive, calm under pressure – recognise yourself? Providing day-to-day support to our Portfolio Manager and the wider Client Engagement & Sustainability Team, which manages Grundon’s high-profile and sub-contract customers (airports, NHS trusts, FM, property management, universities… the list goes on) is what this job is all about. Ready to shine in a business that loves to develop talent?

What you’ll be doing as Portfolio Support
Working hand in hand with customers, we manage their waste reduction, re-use and recycling strategies as they strive to meet their environmental goals and increase recycling rates. As Portfolio Support, you will be in regular contact with our Portfolio Manager, clients and transport teams to ensure a high standard of customer service. Manager service requests, collection queries, complaints, admin support,  account/invoice queries, helping to deliver engagement campaigns to customers – there’s plenty to turn your capable hand to.

What you’ll need
The other musts are a valid full driving licence and an A-level (or equivalent) education.

Why Grundon – and what’s in it for you
Grundon delivers customer service excellence and award-winning innovation, and we offer plenty of training and professional development opportunities. 

You can expect a perks and benefits package that includes:
- Discretionary company bonuses
- Pension scheme (you contribute 5% of pay, Grundon matches this) with life insurance cover 
- 30 days’ annual leave (inclusive of 8 bank holidays), which will increase with service, plus the option to buy up to 5 extra days' holiday
 
Ready to join us?
We interview as soon as strong applications come in, so don’t wait – apply now to become our next Portfolio Support and start your journey, with a supportive and forward-thinking team. 

Click apply now – we look forward to hearing from you! 

(Please note: No agencies)

Ref: INDSPO

Since 1929, Grundon has been at the forefront of waste management and environmental services in the UK, advocating sustainable practices and revolutionising waste management. Here, the value of what you do resonates far beyond the typical workday.

If you're ready to roll up your sleeves and dive into a career that's both impactful and rewarding, you've come to the right place.

We're actively recruiting to fill a variety of roles – from Drivers and Technicians to Recycling Operatives, Transport Coordinators and many more. So, if you're ready to be the backbone of our operations, we'd love to hear from you.

But wait, there's more! We're not just about day-to-day operations, we're all about helping you grow, both personally and professionally. Get ready for training sessions that'll sharpen your skills faster than you can say "reduce, reuse, recycle." Plus, you'll enjoy exclusive perks like discounts on shopping (because who doesn't love a good deal?) and access to cheaper gym memberships to keep you feeling as fit as a perfectly sorted bin.

Oh, and did we mention our commitment to the community and the planet? That's right, we're not just about profits; we're about making a positive impact inside and outside of our depots too.